Some thoughts, experiences, analysis, reviews, observations . . .

Tuesday, August 10, 2010

Customer harassment by Vodafone

I just faced a real horrifying incidence while trying to close my father-in laws account with Vodafone. I had earlier called their customer care number (which is charged from now on by the way!!) and requested them to close the account. After taking all the verification, they tried to convince me why not to close the account. But when I clearly told them that I was not interested in continuing, they asked me to send a mail requesting them to close the account from the ‘Registered Email Id” for that number.

The Email ID that has been registered with that number is my wife's number as my father-in-law is a senior citizen and not computer literate. Accordingly I sent them an Email from the registered email ID on the 22nd of July. But to date they haven’t closed the account and I got a bill for the whole last month, even when the number hadn't been used at all.

Today I once again called up the cust care. Now they tell me a new story, the request they said was made from a 3rd party email .. it seems!! The Email ID does not have the name of my Father-in law in it!! Now they want me to send a request from my father-in-law’s personal email Id. I told them that he is a senior citizen and not computer literate. On that the ridiculous solution they gave was to create a new Email ID in my father-in-laws name and then send a cancellation request to them!!! I mean how ridiculous is that? When you have registered an email ID for that number and you have been sending your bills on that I, why can’t you accept a cancellation request from that ID?

This is just a way to harass the customers who want to close their accounts. When you need a new number they’ll send their agents to your house and goody talk you into believing that they are their for all your needs, but when you want to close the account, they show their true colours!

2 comments:

  1. This is ridiculous!! So what this effectively means is that people with no email accounts are stuck with vodafone for ever and ever....
    BUT, the irony here for me, is that i was threatened that my vodafone account would be disconnected if i did not use it atleast once a month.

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  2. The only solution here seems to be this - 'Stop paying bills for that number'. Let them come running for payment a 100 times. Finally after having tons of abuses instead of the payment, they will disconnect the number themselves.

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